Logging a complaint to eThekwini Water and Sanitation


Did you know that the eThekwini Water and Sanitation unit offers a service whereby you can log a complaint for the items listed below by sms?  This efficient and cost effective service is available on 083 7073 013.

Water faults - Anything affecting water supply Sewer faults - Sanitation Billing queries - Water accounts Traffic faults - Road traffic signals Roads - Roads including potholes, verges, pavements Storm water drainage - Storm water pipes Water pollution - Trade effluent

These services are also available on the Toll free number 080 131 30 13 or email Eservices@dmws.durban.gov.za

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